What really matters to you? You might have such thoughts as health, time, learning, experiences, love, faith, family and friends. We would mostly all agree, it’s the people in our lives and the relationships we foster that matter most. Relationships make our lives richer and more complete.
We spoke to Kyle Warner, co-owner of Your Home Care Inc. about what they do, the benefits of home care and how important it is to build relationships with the people they serve.
Q: Tell us a little bit about Your Home Care and what it is that you do.
A: At Your Home Care our mission is to enrich the quality of life of seniors by providing compassionate caregiving services in your home. The agency was created in 2003 and is family owned and operated. Our agency is licensed, insured and bonded, all our caregivers are vetted, trained and background checked. We service most all areas of Orange County CA with a concentration in Laguna Woods and surrounding cities. We work with all Long-Term Care Insurance plans.
Q: What types of services does home care typically cover?
A: We offer a wide range of home care services and customize a care plan for every client. These services include personal care related services such as bathing, dressing, bathroom assistance and other personal hygiene needs. We prepare meals, provide transportation and help with housekeeping duties. Basically we help with all the activities of normal daily living seniors might need a hand with .
(Our caregiver) Chris was very congenial, creative, and attentive to Jim’s needs in a way that made Jim feel very comfortable and safe …– Client Paul, Laguna Woods resident
Companionship and social engagement is another key aspect of caregiving. Some of our seniors can feel isolated and lonely, a caregiver can be a friend to talk to. Seniors with a diagnosis of Alzheimer’s or Dementia can benefit greatly from a caregiver. Caregivers are experienced working with people with cognitive impairments. They are trained on the techniques used to manage behavior, keeping them safe and supervised.
Q: Can you share an example of a caregiver and client that worked well?
A: We had the pleasure of working with Paul, a Laguna Woods resident that was the primary caregiver for his brother Jim. Jim had a history of seizures and was dealing with some cognitive impairment. He was often disoriented and was apprehensive outside the house. As a result, Jim stayed mostly shut in, and that was challenging for Paul who needed a break.
After starting home care service, Paul unexpectedly wrote me a letter and said, “When I met with you, you had a particular caregiver in mind whom you thought would be a good match for my brother’s unique needs. To your credit, your recommendation of Chris proved to be an ideal match. Chris was very congenial, creative, and attentive to Jim’s needs in a way that made Jim feel very comfortable and safe. It proved that Jim can form new relationships outside of our family circle and could adapt to situations when outside my presence. This was a big breakthrough and I credit you and Chris for making this possible.”
Chris built a relationship with Jim. They became friends. They found common interests like classic rock and roll and playing pool.
Each case is unique and each client presents a unique opportunity for us to find ways to go above and beyond expectations. It could be preparing a special, home-cooked meal, going on a favorite outing, baking a birthday cake for the special day, playing cards, reminiscing, or simply being there to hold their hand.
Q: What makes Your home care stand out above the other home care agencies?
A: The senior home care industry is growing and changing. The trend we are seeing is an increase in rates, add on fees and lengthy minimum hour requirements. At Your Home Care we don’t have lengthy minimum hour requirements, nor do we up-charge.
We make every effort to be as accommodating and flexible as possible to meet the needs of our clients. We are responsive and available to our clients and caregivers whenever they need us. We act quickly to address and resolve any issue or concern.
Going back to our mission, to provide compassionate home care services that enrich families lives, with this in mind we are always looking for ways we can exceed our clients expectations.