It is rare to find someone who can say that they appreciate adverse events in their life. More rare perhaps to find someone who will admit that such a calamity led them to a job that they love with a company that treats them with mutual respect and admiration.

Nancy Stewart, a long time South County resident and mother of two filed a claim for a water leak with her insurance company and was repeatedly denied. While the problem stagnated, Nancy looked for help. How to go about maneuvering the claims process? How to protect her property and equity?

Fortunately she found the professionals at Roby & Associates Public Insurance Adjusters who worked on her behalf to negotiate the claim.

Roby & Associates specializes in helping clients negotiate their claim or claims for damage under any insurance policy covering real or personal property due to fire, water, wind, vandalism, theft – any first party claims.

“Wayne Roby and his contractor, Jack Paulus, assured me that I had a legitimate claim for damages. They immediately went to work, and we carefully and diligently managed my claim to the very end.”

Typically, homeowners hire out contractors to take care of things they can’t themselves: kitchen remodels, home automation. The work is planned and executed - such was with Roby & Associates.

“Wayne built my claim to maximize the monetary features and benefits of my policy coverage based on my actual damage,” she says. “He taught me what customers need, and how to most effectively manage an insurance claim.”

By the time he was able to help her resolve her claim, Wayne had recognized a kindred spirit in Nancy – someone who believed in the process and possessed a desire to help others who found themselves in a similar situation. So he offered to help Nancy obtain her Public Insurance Adjusters License. She is now proud to represent Roby & Associates as their Consumer Advocate.

Seeing both sides of the business helps, and Wayne has worked for insurance companies as well as in adjustment for the last thirty years. “We help consumers maximize all of their policy coverage’s,” he says. Beyond that though, Nancy states: “You’re surrounded by a team of quality people who truly care, who are willing to deliver an unparalleled level of service to the consumer.”

Without a keen construction eye, most consumers are left in the dark when it comes to household claims – a situation that can easily can end up escalating into a repair cost nightmare.

Having an advocate to fight for you can be the most direct route to protect, secure, and repair the damages done, without incurring more in the process. Wayne, Jack, and Nancy are all active in various organizations and charities around South Orange County - from the Dana Point Chamber of Commerce to raising support for cystic fibrosis. But for Wayne, and all those who work with him, “working with our clients to get them back to a pre-loss condition is the reward in itself.”


IMAG0312For a complimentary consultation to determine how a Public Insurance Adjuster can help you navigate your insurance claim, call Nancy at (949) 842-5821 or Wayne (310) 251-8091.

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