I remember when one of my college friends was appointed Payroll Specialist for a large company in Pasadena. When we were talking about the job, he noted that all he could think of was that scene in A Christmas Carol, Scrooge watching Bob Cratchit balance his books on Christmas Eve, too scared to ask for the following day off. Obviously, his daily tasks turned out to be nothing like the Dickens novel, but it is worth noting the stigma that he associated his bookkeeping business with. Nadia Milner is no stranger to the association. She’d like to point out however, that while she specializes in bookkeeping, she’s much much less Ebenezer Scrooge, and more Jennifer Lopez from The Wedding Planner: on top of everything you need far before you ever thought you needed it.
Having spent the last 15 years as a bookkeeper and executive assistant, Nadia handles all aspects of the job description: A/P, A/R, Bank Deposits, Bank Reconciliations, Payroll and more. But she prides herself in the level of service made available to her clients beyond the books: making bank deposits at their behest, and even creating travel arrangements for executives.
“I truly believe that what sets me apart is my loyalty,” says Nadia. "Anyone can be single-minded, and stay task oriented for one job or one client. The dedication I show is treating each client as if they were the one and only.”
Responding to clients emailed requests within one hour is no easy feat, but Nadia would prefer to be available, efficient, and accurate to the highest level, ensuring client satisfaction. “I can come by the office with only a single days notice if a client needs me to handle something right away that cannot be done remotely.”
One of Scrooge’s major shortcomings of course, other than his lack of compassion, was a quality of short sightedness: something Nadia counters in spades.
“It is my primary focus to get clients taken care of on a a daily basis. In the long run, eliminating the stress of finances for my clients enables them to stride confidently forward in their own business, knowing their books are in order from start to finish.”
Organization is an obvious game changer. Look no further than the million copies sold of Marie Kondo’s international bestseller, The Life-Changing Magic of Tidying Up. Putting her clients minds and books in order, she undoubtedly had made clients for life. “I’ve had clients who, before hiring me, never knew where they stood financially. They just hand me all their papers and I set them up from scratch. Now their peace of mind is something they can’t live without."
Nadia’s drive and dedication are apparently family traits, too. Her eldest just graduated from San Clemente High School as a valedictorian and has had the same job for two years. Her youngest, 15, ended the year with straight A’s and also volunteers at the Shea Center, something that “opens us to making a long term impact in our community.”
Currently Nadia is involved with the Orphan Care Initiative and Wells of Life which brings running clean water to villages in Africa. In the past, she has also prepped food for the homeless and served lunches to Wounded Warriors at The Food Pantry in San Clemente, and been a greeter or receptionist at various American Red Cross locations across the OC. “Sure, I love going to the beach and spending time with friends and family, but giving back is one of the most important things in my life."
There isn’t much that Nadia can’t accomplish in the bookkeeping world, with her keenly developed sense of anticipation and broad sense of loyalty to her clients. That combined with the work she puts in outside the office too, she might as well be the signifier of Dickens’ conscious ghostly guide, “Mankind my business; charity, mercy, forbearance, and benevolence,” making clients for life, and easing the burden of stress on us all.
Nadia Milner is CEO & Owner of the San Clemente-based Top Notch Services. She can be reached by calling (949) 303-3211 or visit tnsandcompany.com