But unfortunately phrases like “bottom-line oriented,” “unscrupulous,” even “cutthroat” have cropped up in the vernacular when hearing home improvement gone wrong stories from fellow homeowners. That’s why it was so refreshing to come across Jeff McCabe and his Orange County-based One Way Painting.
In business since 1976, Jeff and his team serve all of the OC and specialize in interior and exterior residential and commercial painting. They swear by the rules of professionalism: “no cutting corners. No cheap materials. We pay attention to every detail, and never call a job complete until the customer is completely satisfied.”
Some might call it good Christian values. Others might say it’s simply good business. But for the last 42 years, working from the heart has earned One Way Painting such a respected reputation in the industry that the vast majority of their work comes through repeat customers or referrals from repeat customers. The company’s success isn’t merely rooted in customer service though. Boasting a superior knowledge of available product on the market and hiring the most professional crews in the business also goes a long way.
“Our reputation speaks for itself; but if it didn’t, we have 16 satisfied employees on our permanent payroll who would put a hand up in defense of the standards we set,” says Jeff. Standards which were born and bred through a commitment to ethical business practices and hard work. In 2001, Jeff teamed up with seasoned professional Ron Bartz as a journeyman, then took over the company when Ron retired, and has been growing it ever since.
In 2009, Jeff took the pair of three-man crews and expanded the operation to encompass six crews, two office staff, and a project manager who oversees jobs, right alongside the man with the plan himself. “We currently have three vans on the road and I’d like a full fleet someday. I’d like to leave a legacy for my daughters, and that means more than just cans of paint and a warehouse full of equipment and materials.” To Jeff, it means taking care of his employees, taking care of his family: taking care of business. The hope is that One Way Painting becomes a household name, for its quality of work and quality of values.
My husband and I can happily attest to both. When we moved into our home in San Juan Capistrano five years ago, we acquired quotes for exterior painting from several contractors, but were particularly impressed with Jeff and his crew. Prior to starting work at our home, Jeff came by in person to go over what the job would entail and answered all of our questions. His team showed up right on time the first day - and each subsequent day - and at the end of each day everything was cleaned up before they left.
“We pride ourselves on working with a team of long-term employees - we do not hire off the street,” says Jeff. “We guarantee our work and do not require payment till the job is completed and the customer is completely pleased with our work.”
Jeff and his crew delivered on these promises and more than exceeded our expectations - the result was outstanding work, a job completed on time and on budget and defined by unparalleled customer service (Kelly in his office was hyper-responsive to our inquiries during the estimating process and followed up immediately upon completion of the job to ensure that we were satisfied with the results and our overall experience of working with One Way Painting). We were so pleased with the work that when we decided to update our kitchen by painting our cabinets and adding hardware (the job is scheduled to start two weeks from the date of this writing so look for a future testimonial feature), we were confident that One Way Painting would be the one and only call we would need to make.
Their attention to detail is found from start to finish. For exterior projects, they begin by power washing to clean and remove any loose paint, mildew or mold. Then the patching: with stucco, trenching around the foundations and priming with an acrylic. They’ll treat your wood siding, eaves, fascia, windows. Main doors, garage doors, trim. Even wrought iron, or other specialty surfaces like patio covers and fences. Most work depends on the client’s preference: semi-gloss, hi-gloss enamel, acrylic, or oil finish. Inside walls see flat, matte, eggshell, satin, semi, or hi-gloss. If you have natural wood cabinets and they need refinishing, One Way’s crew will see to it that they look new again. Also licensed and bonded as commercial painters, Jeff’s crew has been making businesses and their buildings look new again for 42 years. With a free on-site estimate, your custom needs are sure to have a custom solution. No deposits required, and “no surprises along the way,” Jeff is quick to add.
“I think at the end of the day what sets us apart is taking our time with each and every customer that comes our way,” says Jeff. “We run a business like every person we interact with is family.” They may not be the cheapest out there, but then that wouldn’t fly in Emerson’s eyes, and not in Jeff’s either. “Our business is based on the Christian ethic of treating every customer with honesty and integrity. Every job is done ‘as unto the Lord.’ Does this mean we’re perfect? No. It does mean that we strive to do the best painting job possible.”