But unfortunately phrases like “bottom-line oriented,” “unscrupulous,” even “cutthroat” have cropped up in the vernacular when hearing home improvement gone wrong stories from fellow homeowners. That’s why it was so refreshing to come across Jeff McCabe and his Orange County-based One Way Painting.
In business since 1976, Jeff and his team serve all of the OC and specialize in interior and exterior residential and commercial painting. They swear by the rules of professionalism: “no cutting corners. No cheap materials. We pay attention to every detail, and never call a job complete until the customer is completely satisfied.”
Some might call it good Christian values. Others might say it’s simply good business. But for the last 42 years, working from the heart has earned One Way Painting such a respected reputation in the industry that the vast majority of their work comes through repeat customers or referrals from repeat customers. The company’s success isn’t merely rooted in customer service though. Boasting a superior knowledge of available product on the market and hiring the most professional crews in the business also goes a long way.
“Our reputation speaks for itself; but if it didn’t, we have 16 satisfied employees on our permanent payroll who would put a hand up in defense of the standards we set,” says Jeff. Standards which were born and bred through a commitment to ethical business practices and hard work. In 2001, Jeff teamed up with seasoned professional Ron Bartz as a journeyman, then took over the company when Ron retired, and has been growing it ever since.
In 2009, Jeff took the pair of three-man crews and expanded the operation to encompass six crews, two office staff, and a project manager who oversees jobs, right alongside the man with the plan himself. “We currently have three vans on the road and I’d like a full fleet someday. I’d like to leave a legacy for my daughters, and that means more than just cans of paint and a warehouse full of equipment and materials.” To Jeff, it means taking care of his employees, taking care of his family: taking care of business. The hope is that One Way Painting becomes a household name, for its quality of work and quality of values.
My husband and I can happily attest to both. When we moved into our home in San Juan Capistrano five years ago, we acquired quotes for exterior painting from several contractors, but were particularly impressed with Jeff and his crew. Prior to starting work at our home, Jeff came by in person to go over what the job would entail and answered all of our questions. His team showed up right on time the first day - and each subsequent day - and at the end of each day everything was cleaned up before they left.
“We pride ourselves on working with a team of long-term employees - we do not hire off the street,” says Jeff. “We guarantee our work and do not require payment till the job is completed and the customer is completely pleased with our work.”
Jeff and his crew delivered on these promises and more than exceeded our expectations - the result was outstanding work, a job completed on time and on budget and defined by unparalleled customer service (Kelly in his office was hyper-responsive to our inquiries during the estimating process and followed up immediately upon completion of the job to ensure that we were satisfied with the results and our overall experience of working with One Way Painting). We were so pleased with the work that when we decided to update our kitchen by painting our cabinets and adding hardware (the job is scheduled to start two weeks from the date of this writing so look for a future testimonial feature), we were confident that One Way Painting would be the one and only call we would need to make.
Their attention to detail is found from start to finish. For exterior projects, they begin by power washing to clean and remove any loose paint, mildew or mold. Then the patching: with stucco, trenching around the foundations and priming with an acrylic. They’ll treat your wood siding, eaves, fascia, windows. Main doors, garage doors, trim. Even wrought iron, or other specialty surfaces like patio covers and fences. Most work depends on the client’s preference: semi-gloss, hi-gloss enamel, acrylic, or oil finish. Inside walls see flat, matte, eggshell, satin, semi, or hi-gloss. If you have natural wood cabinets and they need refinishing, One Way’s crew will see to it that they look new again. Also licensed and bonded as commercial painters, Jeff’s crew has been making businesses and their buildings look new again for 42 years. With a free on-site estimate, your custom needs are sure to have a custom solution. No deposits required, and “no surprises along the way,” Jeff is quick to add.
“I think at the end of the day what sets us apart is taking our time with each and every customer that comes our way,” says Jeff. “We run a business like every person we interact with is family.” They may not be the cheapest out there, but then that wouldn’t fly in Emerson’s eyes, and not in Jeff’s either. “Our business is based on the Christian ethic of treating every customer with honesty and integrity. Every job is done ‘as unto the Lord.’ Does this mean we’re perfect? No. It does mean that we strive to do the best painting job possible.”
I remember when one of my college friends was appointed Payroll Specialist for a large company in Pasadena. When we were talking about the job, he noted that all he could think of was that scene in A Christmas Carol, Scrooge watching Bob Cratchit balance his books on Christmas Eve, too scared to ask for the following day off. Obviously, his daily tasks turned out to be nothing like the Dickens novel, but it is worth noting the stigma that he associated his bookkeeping business with. Nadia Milner is no stranger to the association. She’d like to point out however, that while she specializes in bookkeeping, she’s much much less Ebenezer Scrooge, and more Jennifer Lopez from The Wedding Planner: on top of everything you need far before you ever thought you needed it.
Having spent the last 15 years as a bookkeeper and executive assistant, Nadia handles all aspects of the job description: A/P, A/R, Bank Deposits, Bank Reconciliations, Payroll and more. But she prides herself in the level of service made available to her clients beyond the books: making bank deposits at their behest, and even creating travel arrangements for executives.
“I truly believe that what sets me apart is my loyalty,” says Nadia. "Anyone can be single-minded, and stay task oriented for one job or one client. The dedication I show is treating each client as if they were the one and only.”
Responding to clients emailed requests within one hour is no easy feat, but Nadia would prefer to be available, efficient, and accurate to the highest level, ensuring client satisfaction. “I can come by the office with only a single days notice if a client needs me to handle something right away that cannot be done remotely.”
One of Scrooge’s major shortcomings of course, other than his lack of compassion, was a quality of short sightedness: something Nadia counters in spades.
“It is my primary focus to get clients taken care of on a a daily basis. In the long run, eliminating the stress of finances for my clients enables them to stride confidently forward in their own business, knowing their books are in order from start to finish.”
Organization is an obvious game changer. Look no further than the million copies sold of Marie Kondo’s international bestseller, The Life-Changing Magic of Tidying Up. Putting her clients minds and books in order, she undoubtedly had made clients for life. “I’ve had clients who, before hiring me, never knew where they stood financially. They just hand me all their papers and I set them up from scratch. Now their peace of mind is something they can’t live without."
Nadia’s drive and dedication are apparently family traits, too. Her eldest just graduated from San Clemente High School as a valedictorian and has had the same job for two years. Her youngest, 15, ended the year with straight A’s and also volunteers at the Shea Center, something that “opens us to making a long term impact in our community.”
Currently Nadia is involved with the Orphan Care Initiative and Wells of Life which brings running clean water to villages in Africa. In the past, she has also prepped food for the homeless and served lunches to Wounded Warriors at The Food Pantry in San Clemente, and been a greeter or receptionist at various American Red Cross locations across the OC. “Sure, I love going to the beach and spending time with friends and family, but giving back is one of the most important things in my life."
There isn’t much that Nadia can’t accomplish in the bookkeeping world, with her keenly developed sense of anticipation and broad sense of loyalty to her clients. That combined with the work she puts in outside the office too, she might as well be the signifier of Dickens’ conscious ghostly guide, “Mankind my business; charity, mercy, forbearance, and benevolence,” making clients for life, and easing the burden of stress on us all.
Nadia Milner is CEO & Owner of the San Clemente-based Top Notch Services. She can be reached by calling (949) 303-3211 or visit tnsandcompany.com
Early in my writing career, I had the opportunity to interview many successful entrepreneurs for an OC-based regional business/lifestyle publication. While the scope of the featured businesses was diverse, the owner/operators all shared an unerring passion for their profession and a common belief that “if you love what you do, the money will follow.”
It didn’t take long after meeting Denice and Stephen Merrill for me to discover this energetic, enthusiastic couple were obviously cut from the same entrepreneurial cloth. As specialists in the complex and often confusing Medicare insurance industry, they help educate seniors on the ever-changing nuances of Medicare and the myriad of Medicare Insurance plans available.
For the past fifteen years, Denice has been working in the insurance industry, first as an independent agent, and then as an incorporated business owner, as Merrill Insurance Services Inc. entered the market in 2009. Like any other field, there are the requisite hoops to jump through on the way to owning one’s own insurance business, and Denice has leapt through them all. State board exams, licensing, ongoing certifications. “Even with all the classes, there is nothing that can beat years and years of practice,” she says. “Especially in a specific field: in my case, Medicare insurance benefits.”
In 2005, Denice began shifting her attention to the senior market in her field of Insurance . Helping to enroll and guide them in an area which is so confusing to most was an exciting new challenge. She asked herself “how could I stay in touch, be relatable with this demographic exclusively, when most were dropping off the radar due to the confusion around these benefits or not wanting to dig in and specialize ?” As an independent agent, broker and business owner, Denice found that there was not just one approach to the process of “guiding people, organization and staying in touch. “Keeping myself open, selfless and available started setting Merrill Insurance Services apart from others in the industry, and I’ve always tried to operate in a way that I appreciate in any given market - to never approach anyone as a salesperson.” Find what you might have in common. Enjoy people. It’s easy - Today’s seniors are so diverse and active!
It’s also important to Know your product and services inside and out. Don’t try to be the jack of all trades! Lots of agents try to do it all, and end up knowing very little about the products they are recommending.
Even with all the classes, there is nothing that can beat years and years of practice. Especially in a specific field: in my case, Medicare insurance benefits.
Clients began flooding in. In the ensuing years, Denice and her husband Stephen (who joined the agency in 2012 have focused their efforts to exclusively supporting the senior market. “We have both found incredible contentment and passion in our day to day lives and helping seniors. Education and taking the time to explain the details is what makes us different.” We always look at what makes the best financial sense for the client, even if it means suggesting they hold off on activating their Medicare and not enroll with us for a period of time.... (sometimes staying with an employer plan can be the most prudent).
Toward that end, Denice is a regular editorial contributor to Sorbet - a SoCal Senior publication and is the sole presenter at a series of free educational seminars on Medicare each month at Mission Hospital. Standing in the spotlight is certainly outside her comfort zone and she found the idea of speaking to a large group unnerving. But she talks to the audience like she does to each and every one of her clients: as individuals, with families, and history, and legitimate concerns about their future. “By offering or showing all options, we can help everyone that is 65 and over. There is just never one plan that fits all.” At these seminars, Denice explains Medicare Basics and the Full Benefits of Medicare in a side-by-side comparison model and finds that “everyone benefits because it is so interactive and lots of questions get asked.” Questions like “How will MY personal prescriptions be covered?”
“This is what might make one plan a better fit for you than another,” she says. “Honestly, I can simplify and help you to understand your options of a Medi-Gap Supplemental policy or a Medicare Advantage plan and they all offer amazing coverages, but its the everyday or every month usages of medications that can really break the bank!” I want to protect people and have the skills to help them.
When you love what you do, it doesn’t seem like work. My success has come from being honest and just being human and down to earth. I’ve always felt blessed to have found this business, actually out of a time in my life that was difficult financially.
Being self-employed has given Denice the opportunity to grow without limitations. “My agency now guides other agents and we are helping them replicate what has worked so well for us.”
Staying true to her core values has helped everything fall gracefully into place, one hour at a time. “I truly enjoy people and hearing their stories,” says Denice, and these stories are what make her days. “Today, many businesses are so hands-off, so computerized. I am told daily that clients appreciate when they call me, I actually answer the phone: it’s unheard of!” You must really love something to practice at it, deliberately, for minutes, hours, months, years. Denice’s husband, Stephen, is a product of the theory too. And he’s taken his hours and turned them into relatability, Denice says.
“When you love what you do, it doesn’t seem like work,” says Denice. “My success has come from being honest and just being human and down to earth. I’ve always felt blessed to have found this business, actually out of a time in my life that was difficult financially. It took a few years and finding my stride before I was able to convince my husband to leave his engineering and sales background to join the company. Now the only thing he can say is that he wishes he’d done it sooner. We tend to draw people in that we can relate to, and Stephen found his success with folks who share similar interests like being outdoors, golfing, fishing, etc. We try and keep it fun. Like with this cover, showing what the face of Today’s 65+ Year Olds look like - very sports-oriented and active. Certainly not what we used to think of when turning 65! We love our clients and hope that is what comes through.”
Connect with Denice directly by calling (949) 584-2646. CA Lic.# 0H08139.
You can also connect with Stephen Merrill by calling (949) 584-2634.
A Q & A with Derek Mannion, founder of Alliance Eldercare
You think it might be time to consider options for your aging loved one’s future care and quality of life. Easier said than done when the mere thought of navigating the myriad of options - from independent senior living and board and care homes to memory care communities, long-term, hospice Parkinson’s and more - seems a Herculean task.
That’s where a senior placement specialist can prove to be a tremendous resource … and available at no cost to you. Having said that though, you’ll want to make sure the professional you are working with has your family’s best interests at heart, is experienced with key relationships in the senior industry and will advocate for your loved one to find the best fit for his or her needs.
In the following interview Derek Mannion, founder of Alliance Eldercare, addresses frequently asked questions concerning options, the process and finding the right senior placement specialist to work with your family.
Question: How do I know when placement is needed? What are the signs that my loved one may benefit from placement?
Answer: There any many signs that someone may benefit from being placed in an assisted living environment. Some of the big ones for me are fall risk and fall prevention. Is your loved one safe to be left alone? Does he leave the stove on with an empty pot or pan? Wander and get lost? Is there a need for incontinence care or help with general cleanliness and personal hygiene? Are medications taken as prescribed or does she take a second dose, having forgotten that she already took her medication? These are all signs that someone could benefit for an Assisted Living environment.
Q: How do we determine the best setting for my loved one - what are the differences (assisted living, memory care, board and care, skilled nursing)?
A: To find the best care options for your loved one, we must first complete a Care Needs Assessment to determine the personal needs of an individual. We must evaluate the ability to perform Activities of Daily Living (ADL’s), as well as the individual’s mental status. We also need to discuss what a viable monthly budget would be to work within the individual or family’s financial means. We can also look into Veterans Benefits and discuss any Long Term Care policies that the individual may have. Once we narrow down the options that work best for your loved one’s needs and budget, I personally tour the family. Sometimes there isn’t an exact fit for an individual’s needs. This is when we tour the options so your loved one and family members can see for themselves the differences between the types of facilities and options available and what each has to offer.
Q: What should I look for when working with a senior placement company?
A: Not all Senior Placement or Referral Agencies are the same. There are things that families should be aware of and want to have in place. Stay away from online agencies that want personal information in exchange for a list of Assisted Living Comminities. Work with companies that offer Free Guided Tours rather than companies that just want to give you a list of places. If the company offers personal tours, they are likely in the communities regularly. Ask how familiar they are with the specific communities that they are referring you to consider. Ask about their experience, training and relationships in the industry. Are they a licensed RCFE administrator? Ask if they will share your contact information or keep your information confidential. They should never share your information without obtaining your permission.
Q: Do senior placement companies find the best fit for my loved one or do they typically place individuals with the ones at which they have contracts?
A: Finding the best long-term solution is always my goal at Alliance Eldercare Senior Placement Service and should be the goal of any reputable senior placement company. For me, it’s about building a relationship with the community and getting to know the people who run and/or own the facilities. This gives me a better understanding as to what they can and can’t do (or sometimes won’t do). This allows me to better place someone in a Community that fits the individuals likes and needs. It’s not about contracts, it’s about care.
Q: Can a senior placement service work with our family if our family disagrees on the best care for mom or if our loved one has behavioral problems?
A: You can choose your friends, but you can’t choose your family. Sometimes families don’t agree on things. This is why in our industry we recommend having one POA or decision maker if the loved one is incapable of making decisions for themselves. This is a decision that the senior needs to make while they have capacity. If the loved one has behavioral problems, I would connect them with a neurologist if they don’t have one already and work with the doctor to get the behaviors under control. Getting the behaviors under control can open up more options for care. We can discuss this further during the Care Needs Assessment at Alliance Eldercare.
For a FREE Care Needs Assessment, Derek and the Alliance Eldercare team can be reached by calling (866) 936-4241 or visit www.AllianceEldercare.com
A Q & A with Dr. Michael DeYoung, M.D., LaSara Medical Group
Men with erectile dysfunction (ED) often suffer in silence. For many, it’s a taboo topic associated with a stigma that affects their self esteem. So much so that they don’t even share the details of what they are experiencing with their primary care physician or urologist.
What these men might find surprising is how much they have in common with approximately 18 million other men across the country. Erectile dysfunction impacts men of all ages from their 20s to their 90s. But here’s a particularly staggering statistic: It is estimated that 50% of men will be affected by ED by the age of 50. That means that when a group of 50-something year old men get together, nearly half of the men in the room are likely struggling with ED.
The physicians at LaSara Medical Group have seen men from age 27 to 95 walk through their doors. For those with a vascular disorder, or blood flow disorder, as the root cause of their ED, LaSara offers a clinically proven treatment option without drugs, without surgeries and without needles.
As the Southern California leader in low intensity focused shockwave therapy, LaSara has seen incredible results for its patients utilizing the only proven method of reversing ED for the long-term. Before obtaining treatment anywhere, Dr. Michael DeYoung, Medical Director at LaSara, strongly encourages men to do their due diligence, investigating the efficacy and research behind provider care.
While most of LaSara’s competitors base their businesses on the same research, they use an entirely different machine with a type of energy (radial, acoustic or pressure waves) that produces less than half the success rate that LaSara’s patients enjoy. If that weren’t enough of a difference, the machine that LaSara’s competitors utilize requires the use of numbing cream to (hopefully) minimize what can be a rather painful process - unlike LaSara’s pain-free treatment option. “Our goal is to restore natural functionality in a safe, discreet environment for our patients. Our professional, all male staff is committed to providing a medical experience that surpasses all your expectations.”
In the following interview, Dr. DeYoung addresses frequently asked questions concerning the patient experience and shares specifics about low intensity focused shockwave therapy.
Q: How long has LaSara Medical Group been in existence and what does it specialize in?
A: Since January 2018. We specialize in Men’s sexual health providing treatment for erectile dysfunction and peyronies disease.
We’ve treated more men in southern California with focused shockwaves than anyone else around. On a daily basis, we have 14-18 men coming through our doors in each location. We use the exact machinery and protocol that’s been clinically studied and proven.
Q: What is low intensity focused shockwave therapy, is it a new treatment and how does it work?
A: The treatment is relatively new to the United States, but not to the world. It’s been studied and used for 15 years, originally in Europe (Switzerland, Germany, UK, Denmark, etc.), Canada, Asia (Japan, Korea, India), Australia, and most recently here in the US in the last couple of years.
The majority of men who experience ED have a vascular disorder or blood flow disorder. What happens is their blood vessels have prematurely hardened, there is plaque that builds up, or they have other medical conditions that attack the vascular system, such as Diabetes. When this happens, a man loses his ability for blood to easily travel into his penis allowing for an erection to occur.
We use low intensity focused shock waves to trigger the body to grow new blood vessels into the penis. The shockwaves create a small micro trauma. When this happens, new blood vessels begin to grow throughout a man’s penis. This is the process of neovascularization. Over time, the body miraculously repairs and heals the countless blood vessels damaged and prematurely hardened by the accumulation of plaque. As the plaque becomes eliminated, more and more blood vessels grow back... The ultimate goal is get a man back to achieving erections naturally and without the use of medication, like Viagra or Cialis.
Q: How do you determine if a prospective patient will benefit from treatment?
A: The process starts with a complete medical evaluation and history to determine whether a vascular disorder is the cause of a prospective patient’s ED. We weed out if he is experiencing ED as a result of a psychological or neurological issue. If the ED is determined to be caused by a vascular disorder and he does not have other major medical risk factors, then he is a good candidate for this treatment. Our patients range in age from 27 to 95 and 80% of our patients experience positive results from the treatment.
Q: What are the benefits of treatment? What is the process and when might a patient expect to see results?
A: The primary benefit or goal of treatment is to restore a patient’s ability to have spontaneous intimate experiences, restored confidence and a natural sex life. Unlike other treatment options, there’s no timing to take a pill when you want to perform. No injections to medically induce an erection, which can obviously be very intrusive when you are “in the moment.” Treatment is non-invasive - no surgery and no side effects.
In terms of what a patient can expect of the process, the first step is to schedule a consultation - a 10 to 30-minute phone call with a member of our team will give us an idea of whether or not he is a good candidate for the treatment. After he is determined to be a quality candidate and that the root cause of his ED is likely a vascular disorder, the patient will visit our office for an in-person consultation with one of our physicians.
The next step would be to begin treatment, which typically involves six visits over the course of three to five weeks. Then we wait for 90 days as the body takes six to 12 weeks to fully react to the treatment, at which time he’ll come back in for a follow up visit with the doctor. Because LaSara is committed to achieving the best result for its patients, they will perform a second round of treatments, if necessary, at no additional charge.
Call for your FREE phone consultation to determine if LaSara’s treatment is right for you.
Dr. Michael DeYoung, M.D. is the Medical Director for LaSara Medical Group with offices in Tustin and Beverly Hills. A Fellow of the American College of Emergency Medicine, Dr. DeYoung worked full time in emergency medicine for 43 years before retiring in 2017 to focus on his “second career” in the field of men’s sexual health. The Tustin office is located at 14642 Newport Avenue, Suite 250. The Beverly Hills office is located at 150 N. Robertson Blvd., Suite 205. For more information, call (855) 200-1111 or visit www.lasara.com.
Let’s play a quick game: I’ll say a word and you write down the first thing that comes to mind. Ready? Beer. Now, I’ll bet you a pint that you immediately imagined some Oktoberfest, flush with icy cold brews and brats grilling in the background.
But while beer has a colorful history indeed in the cloisters and taverns of Germany, the story of beer actually began a few thousand years before the Reinheitsgebot. Since its earliest days in ancient Sumeria, the art of brewing has come a long way. The simple act of allowing water, malt, and hops to ferment coursed through many different iterations before landing in the age of “craft,” when more than 150 beer styles and 20,000 plus brands exist on the market, all for the simple enjoyment of drinking.
As of early this year, more than 6,000 separate breweries hold the recipes for all the craft beer in the United States. No longer bound to Germany’s “Purity Law,” you’ll find ingredients in brews today ranging from avocado honey to hemp. Andrew and Kim Reed believe there has never been a better time to appreciate the craft, and as such, opened the doors to The BrewHouse in 2014. The premier spot in Orange County to learn about beer and experience a range of flavors, Andrew’s “beertenders” are more than happy to show you some of the raw ingredients, introduce you to the Digital Pour feature, and serve up a (giant) signature pretzel, which, the last time I checked, was as shareable as it was delicious and accompanied by a Bavarian and classic yellow mustard for dipping. Try a panini, hot from the sandwich press, complete with locally sourced beef jerky on the side and your choice in kettle chip.
Not feeling up to an entire pint? Let Andrew and Kim set you up with a flight of flavors, from breweries all across California. Santa Monica to Moorpark, San Clemente to Santa Ana, Buellton to Boonville to Torrance and back. A four-beer flight is just 20 ounces, and you’ll be covered with The BrewHouse’s range of flavors: light and tart sours, dank IPAs, malty golden ales, rich stouts and more. With a rotating selection of food trucks on Wednesday and Friday evenings and trivia night on Wednesday, there’s never a shortage of entertainment to be found. Let’s play that game again. Ready? Beer. I’ll bet you an icy-cold-rotating-tap-locally-sourced-pint your first thought was The BrewHouse.
For more info, stop by 31896 Plaza Drive, #D3 in San Juan Capistrano, call (949) 481-6181 or visit www.thebrewhousesjc.com. The BrewHouse is located in what just might be one of this historic city’s “best kept secrets” for fine furnishings, unique retail, health and wellness: The Capistrano Center. These speciality retailers are situated along the back side of the Plaza Del Obispo Shopping Center at the corner of Del Obispo and Camino Capistrano.
In a recent conversation with my mother, I discovered something. Something that was a cause for pause as I pondered all the possible ramifications. This thing I realized? My mother appears a bit more stubborn than she used to be. She laughed when I called it to her attention, but the more we thought about the fact that she was growing increasingly stubborn, it occurred to both of us that this trait could prove to be increasingly problematic as she got older.
She shared that she had always imagined herself to be a strong elder - a grey haired grandmother who had seen it all, survived it all, and was stronger for it. But the real truth was that as she remains set in her ways, the traits that she could get away with in her younger years (like wanting to do everything herself and refusing to ask for help when she needs it) would only be exacerbated by the slights of age. At 84, she sometimes forgets the simplest of day to day tasks. Like taking her vitamins and prescriptions - on time and in the right dosages.
In an article referenced on the web site for the National Center for Biotechnology Information, studies have shows that in the United States alone, non-adherence to medications causes 125,000 deaths annually and accounts for 10 to 25 percent of hospital and nursing home admissions. Further, the consequences of non-adherence are enormous. Patients who don’t take their prescribed medications run the risk of serious health issues, including hospitalization and death (ref: mhealthintelligence.com).
How prevalent is this problem? According to a recent Kaiser Permanente report, 72 California hospitals were fined in 2016 by the federal government for the disproportionate number of patients who returned within 30 days of hospital discharge. Ninety percent of these patients were readmitted due to health issues specifically arising from medication non-adherence.
“In spite of their difficulties and illnesses, many men and women prefer to remain independent and self-sufficient as they age,” says Andrew Harper, Co-Founder and Pharmacy Director of the Orange County-based AmeriPharma Specialty Care. “So many cases of patients who arrive at their doctor’s office with the same symptoms they were prescribed medication for, return still suffering, because they had not taken their medication as prescribed.” Or, as I could suddenly foresee happening with my mom, forgetting to take her medication at all.
A respected industry leader utilizing cutting-edge prescription packaging systems, AmeriPharma Specialty Care introduced the MedBox and helped set a new standard in medication management that has revolutionized the way for government-run healthcare programs, skilled nursing and assisted living facilities dispense medication. And now they are bringing the MedBox direct to consumers for use in the comfort of their own home.
Non-adherence to medications causes 125,000 death annually and accounts for 10 - 25% of hospital and nursing home admissions
Working directly with your pharmacy, AmeriPharma arranges with your physician to manage, maintain, and dispense your medical prescriptions - delivering them right to your front door. Packaged by date and time to be consumed, the MedBox is out to change the way we take pills - for the better. Wrapped in customizable packaging, the doses are easily identified by the patient and/or their caregivers, and even easier to handle and open.
“Dosage times are marked, and the procedure of actually filling the packets is done directly under the care and supervision of the pharmacist - which eliminates the chance of you, as a patient, misidentifying a bottle or taking the wrong dosage,” says Harper. “This is especially useful for those patients who cannot manage their own medications as prescribed due to physical disabilities, mental infirmities, or a combination of other factors. Fifty-eight percent of all patients over 65 admit that they have missed taking at least one dose of their prescriptions at one time or another.”
There is no additional cost to using the customized MedBox - patients keep their current insurance and co-pay and won’t pay a penny more for this service (delivered directly to your door - monthly, bi-monthly or in an emergency, within four hours!).
With benefits that include convenience, no additional cost, ease of use, peace of mind AND safety? The MedBox sounds like something my mother and I can both stay stubborn about.
For more information, call (800) 270-7091 or visit ameripharma.us/medbox
In-Home Care and the New! Senior Social Club & Stay Care Center in Laguna Woods Village
Over the past decade, there have been an increasing number of studies examining the effects of stress on the human body - from the immune to metabolic systems, to cell division, diet, hormonal changes, heart rate and of course, cortisol levels. Cortisol, after all, is what floods the body in response to stress. Its main purpose is more far-reaching than was once believed. Systemic effects play a great many roles to maintain homeostasis in the body: which, at a basic level, looks like a greater span of stress-free years. Experts at UCLA, Harvard and the University of Maryland all posit that lowering stress levels leads to healthier mental and bodily functions across the board, which is great for everyone, but can be particularly meaningful for men and women of an advanced age.
Founded in 2002, the professionals at Your Home Care, Inc. are dedicated to ensuring the individual care they provide will lessen the stress of everyday life for your aging loved one and their families. Between the two divisions of this Laguna Woods-based family-owned and operated business, seniors have the option of in-home care or respite at the Senior Social Club and Stay Care Center (applications are currently being accepted for participation).
With loving kindness, trained caregivers provide exceptional general care and assist with the basic necessities of daily living in the comfort and safety of a senior’s own home. In-home care encompasses services tailored to the senior’s specific needs and range from meal preparation, medication reminders, doctor visits, grocery shopping, laundry, light housekeeping, dressing and incontinence care to Alzheimer’s or other dementia-related care.
“We have observed that those who are able to stay in their homes are more likely to remain healthy and free from common communicable illnesses, such as influenza and pneumonia that are prevalent in nursing homes and assisted living centers due to the high volume of residents and close living quarters,” says Boyd Warner, founder of Your Home Care, Inc.
Understanding that the safety and security of your loved ones is of the utmost importance, the professional caregivers at Your Home Care undergo a rigorous interview process, from reference checks and background clearance to competency training. But that’s just the beginning … equally as important as each applicant’s credentials is their personal philosophy as Warner says “our caregivers want more than a job. They want to make a difference in the lives of those in their care. As a company, our job is to give caregivers the direction and tools they need to fulfill their personal mission of service, as well as our corporate mission of improving the lives of those we serve.”
We will be your resource for respite care which will allow family members relief from the emotional and physical strains of being a full-time caregiver.”
Upon meeting the company’s strict selection criteria, caregivers are insured and bonded before completing a comprehensive orientation process to ingrain Your Home Care corporate policies and procedures followed by ongoing, specialized training on issues that help them develop as better overall caregivers, as well as deal with very specific situations. These issues include medication management and compliance, Alzheimer’s and dementia, osteoarthritis and mobility loss, hypertension/stroke recovery, diabetes, heart disease and cancer recovery.
“We believe that our focus on the individual and family is what sets us apart,” says Warner. “When you contact us, you will receive individualized care that will meet the needs of your family and your aging loved one. Whether you are in need of around the clock assistance, night relief or a short shift during the day to assist with ADL’s, you can rest easy knowing that we have your well-being and that of your loved one as our priority.”
Senior Social Club & Stay Care Center
While in-home care focuses on the one-on-one, allowing trust and friendship to flourish between caretaker and patient, the Adult Day facility follows a social model in a “beautiful, warm and inviting place for seniors to gather together and create new friendships and memories.” Different from many other day centers, the licensed caregivers at Your Home Care’s “Social Club & Stay Care” Center oversee all activities and are highly interactive with each visiting senior.
“In a typical day, our clients will arrive at the center, sign in, and enjoy leisure activities in the morning, such as enjoying our reading center, or watching a movie or playing a game with other participants and our caregivers,” says Warner. “We will also provide daily activities that will vary depending on the day, but you can expect to find on our schedule activities such as bingo, karaoke, and knitting caps for the newborns at local hospitals. We will also provide lunch at our facility.”
Warner and his team encourage family members to stop by and tour the facility to see firsthand the advantages of participation.
“Our service will greatly benefit those who find themselves living in multi-generational homes, whose primary caregiver is stretched thin,” says Warner. “We will be your resource for respite care which will allow family members relief from the emotional and physical strains of being a full-time caregiver. Our mission is to provide a fun, exciting place for your aging loved one to participate in activities that they love and maybe even try something new. Further, this facility allows those who may be isolated from the world an opportunity to open up and create new friendships.”
After interested seniors (or their loved ones) fill out an application for the program, they undergo a medical evaluation from their own doctor, and then a follow up visit with the program director at Your Home Care, Inc., to determine whether participation the adult day facility would be the best fit for their needs.
“We’re very serious about providing a compassionate caregiving service, preserving dignity, ensuring independence, and a higher quality of life,” says Boyd. “We want this to be as good a fit for you as it is for us.”
Taking stress off anyone’s plate is a loving act in itself. Yet, I can see how many selfless acts might feel like a double-edged sword. My mother is the primary caregiver for my 85-year-old stepfather who suffers from dementia. As a result, she has less time for activities she enjoys, spending time with her friends, going to the movies and the infinite other little things that seem to fill the cracks in a single day. When I emphasize the importance of also caring for herself, she brushes the thought away not wanting to be “selfish.”
“Taking advantage of a referred professional caregiver is not giving up on your loved one or being selfish,” says Warner. “On the contrary, you’re being selfless by bolstering your own love and support with professional, quality care while enabling you to spend more time enjoying their company.”
What could be more selfless (and scientific) than helping to lower cortisol levels (yours and your loved one’s)? Eliminating that unnecessary drain on energy can mean restored resiliency, greater access to memory, improved brain function. Selfish? Or selfless? Stress full? Or stress free? Through compassionate in-home care and its new adult day care center in Laguna Woods, Your Home Care is here to ensure that this choice is the easiest you’ve made in a long time.
Connect with Boyd and the professionals at Your Home Care, Inc. by calling (949) 215-0004 or visit www.yourhomecare.com.
The Senior Social Club & Stay Care Center is located at 24191
Paseo de Valencia, Suite B in Laguna Woods.
Friends are good for a great many things. Laughing with you, getting out of tight spots every once in a while, bringing hot soup when you’re sick, makeovers: the list is almost endless. Advice, however, is one of those beautiful friend-offerings that can literally be life-changing. For Deb Massey-Arnold, a friend’s recommendation that she look into Rodan + Fields changed the trajectory of her career.
Drs. Rodan and Fields first gained international recognition and acclaim for PROACTIV, the incredible anti-acne miracle. The brand brings to mind commercials with fresh teens splashing cool water on their faces: free of pimples thanks to one of the most popular skincare products of all time. In 2004 Drs. Rodan and Fields went back to the laboratory to work on solutions to issues they found in their private practices. The developed the #1 Premium Skin Care Redefined. After their success with Proactiv, they sold their product to Estee Lauder to distribute in high end stores. When they the did some research, they realized that it was by word of mouth that women were buying their products. In 2007 they purchased back Redefine and completed the line of 4 skin care regimens. In 2008 they opened up in the Direct Marketing arena.
Though she got her start in 2015, there were a few setbacks. “My daughter was finishing her last year in high school, my mother passed away, then my family relocated from San Jose to Orange County. It took a while to get settled back in.” The following year, Deb took her business to social media, meeting new people in the Rodan + Fields family. “I am truly blessed by the people who have supported me physically and virtually. Everyone is so positive and uplifting!” Negativity has little place in a business that has grown exponentially since its inception. 2017 saw the launch of Active Hydration, which uses 3D3P - to provide a reservoir of moisture for the face. “It was a breakthrough to aging in reverse!”
A follow up to the Active Hydration Line, Bright Eyes kicked off Deb’s business. Reducing the appearance of puffiness, dark circles, and tired looking eyes, the products that Rodan + Fields are creating aren’t just remarkable, they’re groundbreaking. Starting with their online solution tool, you can find a personalized skin care regimen. From there, take your routine on the road; whatever and wherever. The promise Deb made is to ensure that her clients can take the healthiest, most beautiful version of themselves wherever they want. Noticeably softer, smoother, and more nourished skin is nothing to brush off, and like a good friend’s advice, goes further than you’d think.
“Our company was established on the principle that living better in your skin means living better in your life,” she says. "We believe everyone has the opportunity to make a difference in their own lives - and in the lives of others.”
No stranger to making an impact in the lives of others, Deb is deeply invested in her community, supporting the Prescription for Change Foundation, and Build On. Helping youth in urban areas that are underperforming in school, they ignite an interest in students to engage in their community by focusing on their grades, in order to help others.
“To speak with these students is a blessing; to see how their thought patterns have changed, and how they are reaching out - out of the county, out of the country. Building homes and community centers.” Another reason for Deb’s love for Rodan + Fields? The organization raises millions of dollars each year specifically to match nearly all the money raised by its consultants to give back to the causes closest to their hearts. After all, giving back is what friends are for.
To connect with Deb directly, call (408) 250-3439 or visit Debluvsmassage.myrandf.com
There is no question that San Diego’s Wild Animal Park has taken the concept of safari to the next level. A constant on the leaderboard of fascinating family-friendly activities in one of the prettiest cities in North America, the Safari Park has upped the ante even more, introducing each park goer to a live experience alongside nature, by removing the glass walled enclosures and getting us ever closer to the animals we’ve only ever seen on television.
Visitors can embark on an exciting expedition aboard the Africa Tram, a guided tour that travels along a ride path around some of the field exhibits to give guests a chance to connect with the animals on a closer level or take to the skies in a tethered hot air balloon that can hold up to 30 passengers for unbelievable views of the Sargenti shared only by the birds.
Want to even more personal with your favorite African Plains animals? You can add a customized safari experience: travel in the back of a covered, open-air safari truck to visit at least two field enclosures with an opportunity to feed giraffes (Caravan Safari); meet and greet the star of Cheetah Run - where the sleek cat races on a straight 330-foot-long track that allows it to really stretch its legs and reach maximum speed of about 70 miles per hour (Cheetah Safari); climb like a monkey on a challenging rope-course adventure (Jungle Ropes Safari) or amp up your adventure by adding a dose of adrenaline as you take in a bird’s-eye view gliding along a 2/3 mile zip line over vast animal exhibits (Flightline Safari) or spend the night during a special camping adventure (Roar & Snore Safari).
Taking things one step further, the park just opened its doors to the wilds of the Australian outback with the Walkabout Australia safari in May. Following a backcountry trail through bottlebrush blooms and eucalyptus trees transports you to walkabout down under. Kangaroos, wallabies, cassowaries, tree kangaroos, magpie geese and all the varied plant life of the Australian plain greet each curious pair of eyes along the many trails through the outback.
After our day on “safari," our family looked forward to winding down at the newly “reimagined” hideaway at Hotel Karlan San Diego (858-672-9100) - a Doubletree by Hilton property. Truth be told, our kids couldn’t wait to check in when they learned of the hotel’s signature welcome: a decadent warm chocolate chip cookie. Conveniently located right near the Safari Park, the Hotel Karlan San Diego’s new design is particularly apropos of our visit as it brings a touch of nature indoors.
Set among rolling hills and palm trees, the property features 174 stylish and super comfortable guest rooms and suites distinguished by oversized sleeping quarters - each with a private balcony or patio, two onsite restaurants with indoor/outdoor seating, fitness room, tennis court and outdoor pool. The Asado Grill showcases a delicious array of sustainable seafood and gourmet contemporary American culinary creations. Popular entrees range from a seafood mixed grill (kebab of shrimp, salmon, scallops, farm fresh veggies, aside aioli and served with cilantro rice) and Napa Valley beef short rib (in cabernet sauce and paired with pappardelle pasta) to the signature Asado burger made with 8 oz. of angus, aside aioli. lettuce, pico, avocado, pepperjack cheese and bacon.
This property was the perfect pick for our family weekend away - we couldn’t have asked for a more convenient location, spacious accommodation, dining with something to appeal to every palate (I love seafood, my husband is a meat eater and the kids always opt for kid-friendly eats, of which there were plenty of menu options) and a staff populated by extremely friendly, courteous folk.
Savanna is no longer simply synonymous with the roar of a lion or the wild gait of a giraffe. The zoo’s Safari Park welcomes you into the home of its many bright eyed, keenly aware multi-legged friends. Enjoy a caravan, cheetah, or jungle rope safari, and take in the bird’s view of the park on its ⅔ mile zip line through the park. Whatever the experience you’re looking for, San Diego is sure to make it a wild one.